Emerging Insights is a regular information series of the ILO's Microinsurance Innovation Facility that provides bite-sized lessons from microinsurance practitioners. Learn more about a specific insight by clicking on the Emerging Insights column. You can also sort the Emerging Insights by Release Number, Theme, or Source by clicking on the column heading.
| Release # | Theme | Source | Emerging Insight |
|---|---|---|---|
| 1 | Theme: consumer education | Source: South African Insurance Association (SAIA) & CARE India and Bajaj AllianzCooperative Insurance Company, Kenya | Ad-hoc consumer education is a waste of money |
| 2 | Theme: client value | Source: Cooperative Insurance Company, Kenya | High client satisfaction with microinsurance does not guarantee success |
| 3 | Theme: Business Processes and IT | Source: IFFCO-Tokio General Insurance, India | Identification technology can reduce fraudulent claims and help make cattle insurance sustainable |
| 4 | Theme: client value | Source: Protecta Compañía de Seguros, Peru | Adding tangible benefits to a life insurance product can make it more attractive |
| 5 | Theme: Business Processes and IT | Source: Max New York Life, India | With advancements in mobile telecommunications, call centres can play a major role in educating and servicing clients |
| 6 | Theme: demand | Source: Seguros Futuro | Personalized attention and education are key to building trust and stimulating demand |
| 7 | Theme: consumer education | Source: A study on marketing rainfall insurance in India | Financial education can influence consumer behaviour |
| 8 | Theme: Business processes, product design | Source: Palmyrah Workers' Development Society (PWDS), India | Involving the community during the product development stage builds confidence and encourages members to self-regulate |
| 9 | Theme: client value | Source: A study examining the determinants of health care access in Senegal | Insured are more likely to access health care than the uninsured, especially among the poorest |
| 10 | Theme: Claims Analysis | Source: VimoSEWA, India | Segmenting claims data can provide insights into interventions to reduce claim costs |
| 11 | Theme: Pilot Testing | Source: Microfund for Women, and Women’s World Banking, Jordan | A properly structured pilot can enable a more successful product launch |
| 12 | Theme: Claims analysis | Source: VimoSEWA, India | Prescription for improved health claims analysis: focus on diagnosis |
| 13 | Theme: client value | Source: A study measuring willingness-to-pay for a community-based health insurance scheme in Cameroon | Greater community involvement = greater willingness-to-pay for community-based health insurance |
| 14 | Theme: Product definition | Source: Swayam Shiskan Prayog (SSP), India | Policy definitions can have unintended consequences |
| 15 | Theme: Technology | Source: Max New York Life (MNYL), India | Top-ups made easy: the case for scratch cards |
| 16 | Theme: Client Value | Source: A study on consumer preferences for deductibles and rebates in Kenya | Households indicate a preference for health insurance policies with rebates and no deductibles |
| 17 | Theme: Business processes | Source: ICICI Prudential, India | Issuing policies online in remote service centres can improve customer service and reduce costs |
| 18 | Theme: Organizational Strategy - Marketing | Source: A study on migration-linked microinsurance products | Why targeting migrants, and not their families, makes sense |
| 19 | Theme: Client Value | Source: Uplift Mutuals, India | Improving client value through better access to health care |
| 20 | Theme: Organizational Strategy - Distribution | Source: A study on alternative distribution channels | A motivated distribution channel is good for the insurer… and the client |
| 21 | Theme: Organizational Strategy – Distribution | Source: A study on alternative distribution channels | Distribution channels can focus more on claims |
| 22 | Theme: Distribution strategy (partnership management) | Source: Webinar on New Frontiers in Microinsurance Distribution | Need to find a partner: go virtual |
| 23 | Theme: Organizational strategy - transparency | Source: International Livestock Research Institute (ILRI), Kenya | Damage control: engage community support |
| 24 | Theme: Demand – purchasing behaviour | Source: Seguros Futuro, El Salvador | Insurance for those we want to “protect” |
| 25 | Theme: Client value | Source: Thematic papers on credit-life and funeral insurance | There’s more to credit life and funeral than credit life and funeral |
| 26 | Theme: Product design | Source: Centre International de Developpement et de Recherche (CIDR), Guinea | Product diversification to improve outreach |
| 27 | Theme: Demand | Source: Max New York Life (MNYL), India | Top-up now! Using reminders to promote contributions to savings-linked insurance products |
| 28 | Theme: Performance measurement | Source: A study on the business case for microinsurance | Achieving sustainable microinsurance operations is an iterative process |
| 29 | Theme: Balancing client value and business viability | Source: Studies on the business case and client value of microinsurance | Scale through compulsory enrolment, but what about client value? |
| 30 | Theme: Purchasing behavior | Source: Old Mutual, South Africa | Purchase decisions are influenced by communities |